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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Adaizsah Jackson

February 19, 2026

5  out of  5
rating by Adaizsah Jackson
"I usually feel pressured when insurance agents reach out to me, and I honestly don’t enjoy the experience. But Sabrina completely changed that for me. She was patient, professional, and took the time to explain everything clearly so I understood my options. I truly appreciated how informative and kind she was throughout the whole process. She made everything simple and stress free.
I highly recommend working with her!"
We responded:
"Thank you so much for the 5-stars, Adaizsah! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Shannon Redwine

February 18, 2026

5  out of  5
rating by Shannon Redwine
"I cannot recommend Robert Franklin and his staff at State Farm enough! They go ABOVE and BEYOND for their clients, they are friendly like family, and they end up as friends. My parents and I have personally experienced it time and time again. If you need any type of insurance, this is the place to go as you will not be disappointed. You will not find customer service like this anywhere."
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Chris Brown

February 10, 2026

5  out of  5
rating by Chris Brown
"Because of Sabri Parks excellent service, I changed both my auto and homeowners insurance to State Farm. She took the time to tailor both policies to provide the exact coverage that I need."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Robert Franklin’s Team. "
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Indemnity Roofing Inc (Indemnity Roofing Inc)

February 4, 2026

5  out of  5
rating by Indemnity Roofing Inc (Indemnity Roofing Inc)
"If you’re looking for an insurance agent who’s reliable, transparent, and on top of their game, Robert Franklin Agency is it. Excellent communication and top-tier service from start to finish. Highly recommend to anyone looking for great insurance!"
We responded:
"Thanks so much for the fantastic rating, Kyle! We are so glad you had a positive experience with us here on State Farm Agent Robert Franklin’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Delila Cummings

February 3, 2026

5  out of  5
rating by Delila Cummings
"I’ve been with State Farm for 23 years. I appreciate all they’ve done over the years! Sabri is very kind and helpful!"
We responded:
"Thanks so much for the fantastic rating, Delila! We are so glad you had a positive experience with us here on State Farm Agent Robert Franklin’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Angela Grantham

January 13, 2026

5  out of  5
rating by Angela Grantham
"We have been with State Farm continuously since 1982. We are thrilled and truly appreciate having Robert "Robbie" Franklin as our new agent and look forward to many years to come! He and his entire staff truly place their customers first! They are professional, friendly knowledgeable, and treat you as not just a good neighbor, but like a family member. They believe in providing a pleasant experience, meeting your individual needs, saving you money, lowering out of pocket expenses, obtaining the best payout, and above all NOT trying to "just sell more policies". If you are looking for an excellent agent and staff who are personally concerned about your needs, there when you need them, and actually care and answer your questions, give them a call. You will be glad you did!"
We responded:
"Angela, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Britton LeJeune

January 11, 2026

5  out of  5
rating by Britton LeJeune
"Very knowledgeable and helpful to all my questions and was able to explain coverages in a very understandable manner.
Highly recommend if you’re on the fence about switching companies."
We responded:
"Thank you so much for the 5 Star review. We really appreciate the opportunity to help life go right!"
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Dylan McCain

December 19, 2025

5  out of  5
rating by Dylan McCain
"The staff at this office is very professional and knowledgeable. They truly care about their customers more than I have ever experienced when dealing with insurance. Would recommend 10/10"
We responded:
"Thank you so much for the wonderful review!"
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Kyra Thomas

December 18, 2025

5  out of  5
rating by Kyra Thomas
"Went to start a new car insurance policy and Sabri and Nieves were incredibly kind, friendly, and helpful. Way better experience than I ever expected to have at an insurance office! Thank you guys so much!"
We responded:
"Thank you so much for the wonderful review!"
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Devan Carlisle

November 18, 2025

5  out of  5
rating by Devan Carlisle
"Due to the negligence of a neighbor, an out of control and not properly secured trampoline, knocked down my fence. Robert actively and with quick authority worked with me on a resolution to the whole fiasco.

He is a total pleasure to have as an agent. Give him a shot and you will be as happy as I am."
We responded:
"Thank you so much for the wonderful review!"
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Kelly Houlton

November 13, 2025

5  out of  5
rating by Kelly Houlton
"Sabri was awesome and so helpful!!"
We responded:
"Thank you so much for the wonderful review!"
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Tonie Rodriguez

November 12, 2025

5  out of  5
rating by Tonie Rodriguez
"Thank you for helping me getting the surgery bond fixed and ready for the new Louisiana law starting next year. You have gone above and beyond to get the information you needed. Thanks again."
We responded:
"Thank you for allowing us to take care of you! "
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Kurt Parks

November 12, 2025

5  out of  5
rating by Kurt Parks
"When you have an issue they quick to respond and handle the issue.
Great people to do business with."
We responded:
"Thank you so much for the wonderful review!"
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Kinney Michael

October 21, 2025

5  out of  5
rating by Kinney Michael
"I would like to thank jasmine and the staff of Robert Franklin at state farm insurance on updating my vehicle insurance policy to make sure all my coverages are fully covered"
We responded:
"Thank you so much! It made my day to get what you needed taken care of. "
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Amanda Carter

October 8, 2025

5  out of  5
rating by Amanda Carter
"I had a wonderful experience going through this location for my home insurance needs. Sabri was the one who assisted me in my endeavors. I needed HOI for home loan purposes so I could secure the purchase of a home. She was polite, listened to my concerns, answered questions with a very helpful attitude, and went out of her way to assist me. Highly recommend this location for service as her patience and help really helped lift significant stress from my shoulders during a difficult time for me."
We responded:
"Thank you so much for the wonderful review!"
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Jamaal Kind

September 30, 2025

5  out of  5
rating by Jamaal Kind
"Mrs.Rocqual with state farm helped me with everything i needed very helpful and respectful . State Farm Insurance should be proud to have a asset like her on their team"
We responded:
"Thank you so much for the wonderful review! "
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Julie Rambin

September 25, 2025

5  out of  5
rating by Julie Rambin
"They were very nice and accommodating. I went to go over and review my policies. Everything was explained in detail. I have always been a State Farm customer and will continue to be."
We responded:
"Thank you so much for the wonderful review!"
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Pamela Scott

September 25, 2025

5  out of  5
rating by Pamela Scott
"Dylan McCain was the State Farms representative I spoke with to switch insurance companies. He provided great customer service and gave me a quotel I could not say no to. Thank you State Farm for cheaper and better coverage!"
We responded:
"Thank you so much for your wonderful review!"
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Nichole Bourgeois

September 2, 2025

5  out of  5
rating by Nichole Bourgeois
"As Robert Franklin’s former high school principal, I must exclaim how very proud I am of his success in picking up the torch left by the legendary agent, Sam Spivey! Robert and his team welcomed me and my father like “good neighbors” this afternoon and applied professional knowledge and experience to adjust both of our policies applying savings and life change adjustments. Nieves was particularly helpful and is to be commended for her efforts in maintaining two extremely satisfied customers!"
We responded:
"Thank you so much! yall have been amazing and we are glad we could provide the good neighbor experience!"
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Pamela Bell

August 27, 2025

5  out of  5
rating by Pamela Bell
"Rocqual was amazing and made the process for getting life insurance a breeze. She was very sweet and professional I highly recommend!!"
To my family and friends getting in contact with her, she’s amazing"
We responded:
"Thank you so much for the wonderful review!"
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Kris Hiers

August 19, 2025

5  out of  5
rating by Kris Hiers
"Great office! Everyone is helpful and friendly, Robert has gotten back with me quickly, even on a weekend when I did not expect it, with any question that I had. I highly recommend this agency."
We responded:
"Thank you so much! You have always been a pleasure to work with!"
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Courtney Arkansas

August 8, 2025

5  out of  5
rating by Courtney Arkansas
"Rocqual was amazing and made the process for getting life insurance a breeze. She was very sweet and professional I highly recommend!!"
We responded:
"Thank you so much for the wonderful review!"
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Christopher Shaw

August 4, 2025

5  out of  5
rating by Christopher Shaw
"The people in the office have always been kind and friendly every time I've spoken with our dealt with any person from the office."
We responded:
"Thank you so much for the wonderful review. Its always a pleasure to take care of you. "
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Bradly Arkansas

July 30, 2025

5  out of  5
rating by Bradly Arkansas
"Mrs. Rocqual was very helpful and just such a nice person. Thank you so much."
We responded:
"Thank you so much for the review!"
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Lakeisha Warren

July 28, 2025

5  out of  5
rating by Lakeisha Warren
"Rocqual was very informative and educated me on my insurance request for my family. Most of all she listened. Thanks"
We responded:
"Thank you so much for the wonderful review! "